Getting candid opinions from your direct reports can be difficult. After all, no one wants to upset the boss. But hearing messages from down the ranks — including input from your company’s customers, feedback on your performance, and information from other departments or units — is critical to your organization’s success. How can you encourage your team members to have honest conversations with you — and to speak up when it’s important?

Read on at the Harvard Business Review to see what MSD founder/principal Megha Desai has to say.